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TERMS AND CONDITIONS

This document acknowledges the customer's acceptance of the following general legal terms and conditions:

General Terms

  • The client acknowledges that all interactions with beauty and spa specialists are conducted humanely and ethically, in accordance with Islamic Sharia and labor regulations in the Kingdom of Saudi Arabia.
  • Customers may request a specific service provider if available and not already booked.
  • If Armonia GYM & SPA is unable to provide the reserved service provider, the client will be compensated with another reservation at a mutually convenient time or receive a full refund.
  • It is not permissible to give material or in-kind gifts to service providers for any reason.

Service Type

  • Our services are only provided at the center; we do not offer home or hotel services.
  • Our services are available exclusively to men.

Advance Reservations

  • We strongly recommend booking appointments a week in advance to ensure the availability of your preferred time or service.

Cancellation and Exchange Policy

  • You may cancel at least 30 minutes before your appointment for a full refund. No cancellation fee applies.
  • The full displayed price, including VAT, is payable in advance through the payment methods shown at checkout. Never send card details by WhatsApp.
  • The same 30-minute cancellation rule applies to group bookings and packages unless specific package terms displayed before purchase provide a more generous policy.
  • A cancellation made at least 30 minutes before the appointment receives a full refund, with no administrative fee.
  • If you miss an appointment, contact us to request a refund of your prepaid amount under our money-back guarantee. No no-show fee applies.
  • You may request to reschedule at least 15 minutes before the appointment, subject to staff and room availability.
  • Approved refunds are initiated promptly to the original payment method. The time until funds appear depends on your bank or card provider.

Upon Arrival at the Spa

  • We recommend checking in at the spa reception at least 15 minutes before your appointment.
  • Arriving early allows you to enjoy a warm or cold drink and begin your relaxing journey before your service starts.
  • Late arrivals may result in reduced service time due to our commitment to finishing on time.
  • After completing their service, clients may enjoy the relaxation area at their own pace.

Payment Types

  • We accept the payment methods displayed at checkout. The full price includes VAT and is payable in advance for online bookings.

Spa Etiquette

  • Our spa environment is calm and relaxing.
  • Please respect all spa guests' right to privacy and quiet.
  • Mobile phones should be set to silent in the spa area, and sounds should be kept at a whisper.
  • Guests under the age of 15 must be accompanied by a responsible adult.

Health Conditions

  • Please inform us of any health conditions, allergies, or injuries that may affect the quality of service when making your spa reservation.
  • Armonia GYM & SPA is not liable for any harm if information is concealed or incorrect health information is provided before or during the service.

Cleanliness

  • In line with our commitment to hygiene, safety, and prevention, our equipment is sterilized and packed after each session.

Lost or Damaged Items

  • We are not responsible for any loss or damage to personal belongings. Please keep all valuables with you or in the free designated lockers during your visit.

Gift Cards

  • Armonia GYM & SPA gift cards are non-refundable.
  • Gift cards must be used within 12 months of the purchase date or by the stated "use by" date.
  • Gift cards may not be exchanged for cash.
  • Armonia GYM & SPA is not responsible for lost or stolen gift cards.
  • Gift cards cannot be used to purchase other gift cards.

Prices

  • Prices for services and products are subject to change on our website and menus without prior notice.

Changes to Terms and Conditions

  • Armonia GYM & SPA reserves the right to change these terms and conditions at its sole discretion.

Right of Refusal

  • Armonia GYM & SPA reserves the right to refuse service to any customer due to inappropriate behavior.
  • Inappropriate behavior or language during service will result in immediate termination of service.
  • We reserve the right to determine what constitutes inappropriate behavior.

Your Satisfaction is Our Goal

  • If we fail to meet your expectations with any of our services, please let us know within 24 hours of your visit through any of our communication methods.